Game and technical support
Tell us your player ID if available, app version, device model and what happened. Include an error reference or a relevant screenshot. Do not send passwords or recovery codes.
Support
Contact [email protected] for help with Lumen Anchorage.
Purchase problems
For a missing item or refund enquiry, provide the product and Google Play order reference if available. Do not send card details or make another purchase to recover a missing one. Purchases are not currently publicly available.
Privacy and data requests
Ask about access, correction, objection or other privacy rights. Use the same email address and identify the relevant service. See our Privacy Policy.
Account deletion
You can begin by email without reinstalling the app. We manually verify the correct account and explain the outcome. Request account deletion.
Safety reports and appeals
Describe the issue, approximate time and decision/player reference if available. Ask for review if you believe a restriction is wrong. Read Fair Play and Community Rules.
Testing applications
Contact us to correct or withdraw an application. Applying does not guarantee game access. See how application information is used.
Contact details
Arcage StudiosOperated by Dawid Tomasz Kolaczynski, trading as Arcage Studios
Apartment 16
River Towers
Lee Road
Cork
T23 FC63
Ireland