Fair Play & Community Rules
Effective date:
Last updated:
Play fairly, respect other players and keep the community safe. These rules apply to Lumen Anchorage and its official community where they are adopted. External platforms also apply their own rules.
1. Respect other people
Do not harass, bully, threaten, stalk or repeatedly target another person. Hate, dehumanisation and discrimination are not welcome. Do not encourage violence or abuse. Disagreement about the game does not justify personal attacks.
2. Keep content safe
Do not post sexual exploitation material, sexual content involving minors, grooming, or inappropriate sexual material. Do not solicit intimate images or private meetings from young people. Report serious safety concerns through the service’s reporting route or Support; for immediate danger, contact the appropriate emergency service. Do not forward unlawful material to other players or include it in an ordinary support email.
3. Protect privacy and identity
Do not publish someone’s private information, impersonate a player, moderator or Arcage Studios, or use a nickname that is abusive, deceptive or exposes private details. Never request passwords, recovery codes or payment credentials. Do not post malicious links, phishing, scams or instructions intended to compromise accounts.
4. Keep communication usable
No spam, flooding, repeated unwanted contact or attempts to evade blocks, mutes or moderation. Use the intended channel and respect rate limits. Fleet/private-room membership is not permission to harass other members or disclose their conversations elsewhere.
5. Fair play
Do not use cheats, modified clients, external bots, macros or unauthorised automation to gain an advantage. Do not fabricate combat, alter requests, exploit duplicate claims, replay reward transactions, manipulate leaderboards or deliberately abuse a discovered vulnerability. Do not trade or share accounts to evade restrictions.
Game-provided functions such as Auto Beacon, supported speed controls and accessibility settings are legitimate when used as intended. They do not permit an outside tool to invent inputs or outcomes. If you find an exploit, stop using it and report it privately to Support with enough information to investigate; do not publish other players’ data or exploit instructions.
6. Reports, blocking and muting
Use the available report, block or mute controls when a social feature provides them. You can also email [email protected] with a player ID/name, approximate time and a concise description. Do not mass-report someone in retaliation or fabricate evidence. Preserve relevant references without redistributing harmful material.
Public in-game chat and expanded Fleet features are unavailable. These rules do not announce their launch. The email route remains available for reports about an existing private test or our community. We do not promise that every message is watched in real time.
7. Moderation and appeals
Depending on the evidence and severity, action may include content removal, a warning, a temporary feature restriction, score/reward review or account suspension. Serious safety issues can require immediate action. We consider context and review incorrect decisions; technical checks and moderation filters are not perfect.
To appeal, contact Support with the decision reference if available and explain why you believe it is wrong. Avoid sending sensitive documents unless a proportionate verification process specifically requires them. Reports and appeals are handled under our Privacy Policy.
Pioneer or other supporter status never provides moderation immunity. Staff and testers are also expected to follow these rules. Verified purchase ownership does not excuse abuse, and moderation does not remove statutory consumer rights.